Web Tracks
    Help and Documentation
BookmarkPrintLink
 Welcome
 Getting Started
    Getting Started with Web Tracks
    Installation
    System Requirements
 Administrative
    Application Settings
    Configure Email Settings
    Customizing Fields & Forms
    Backup & Restore
    License & Registration
    Dashboard Controls
    Database Maintenance
    Importing Users
    Manage Attachments
    Permissions & Access Levels
    Upsizing to SQL Server
    Working with Users
 General Information
    Compare Web Tracks Editions 
    Navigating Web Tracks
    Working with Graphs
    Working with Reports
    Working with File Attachments
 Inventory
    Asset Tags and Web Tracks
    Auditing Computers
    Working with Computers
    Working with Documentation
    Working with Peripherals
    Working with Software Assets
 Windows Applications
    Web Tracks Audit
    Web Tracks Windows Service
    Web Tracks Report Designer
 Purchasing
    Working with Purchase Orders
 Service Desk
    Working with Service Desk Tickets
    Working with the Knowledge Base
    Email-to-Ticket Conversion
 Trouble Shooting
    Errors when Auditing


Home > Administrative > Importing Users

Importing Users

Maintaining an up to date user list within Web Tracks is very important.  To make this as simple as possible Web Tracks includes an Active Directory Synchronization feature.  To synchronize your Web Tracks user list with Active Directory perform the following:

  1. From the main Menu Click on 'Admin'
  2. From the Admin Menu Click 'Import Users from Active Directory'
  3. Complete the form and click 'Import Users in to Web Tracks'

FORM OPTIONS

LDAP Query

Examples:
LDAP://DC=yourdomain,DC=com
Retrieves all users from the yourdomain.com domain

LDAP://OU=IT,DC=hq,DC=yourdomain,DC=com
Retrieves users from the IT organizational unit in the domain hq.yourdomain.com

LDAP://OU=Accounting,OU=Finance,DC=hq,DC=yourdomain,DC=com
Retrieves users from the Accounting organizational unit contained within the Finance organizational unit in the domain hq.yourdomain.com

LDAP://CN=John Smith,CN=Users,DC=yourdomain,DC=com
Retrieves the user John Smith in the users folder in the domain yourdomain.com

COMMENTS:
The order of the items is important. For example if you have an Organizational Unit Named Accounting that contains the Organizational Units Accounts Payable and Accounts Receivable you would need to list the end node of the tree first and work your way up. The valid order for the tags is CN, OU, then DC.

(correct)
LDAP://OU=Accounts Payable,OU=Accounting,DC=yourdomain,DC=com

(incorrect)
LDAP://OU=Accounting,OU=Accounts Payable,DC=yourdomain,DC=com


UPDATE EXISTING WEB TRACKS USER ACCOUNTS
When you import users and choose to update existing accounts be aware that the account fields that are updated will be overwritten with the current information from Active Directory. These fields include: First Name, Last Name, Email, Phone Number, Pager Number, Cellular Number, Department and Notes.

ASSIGN USER TO AD ACCOUNT DEPARTMENT
If you select this option the department information stored within the AD user record will be used as the department to which the user is assigned within Web Tracks. If a department in Web Tracks doesn't exist it will be created.

TIP:
The Import Process uses a filter to try to avoid built-in system accounts. If the Active Directory Synchronization process imports some accounts that you do not wish to have in your Web Tracks database you can edit the user account from Web Tracks and uncheck the 'Active?' attribute. When you run the AD Synchronization process in the future the inactive accounts will remain inactive. If you were to delete the unwanted accounts they will be recreated.

When you close the Synchronization form the LDAP Query String and option settings will be saved.


See also