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1102INFOWhat's New in Web Tracks 2023 (12.0.6)
MINOR UPDATES/BUG FIXES  Expander buttons have been added to most memo fields (note fields) to allow a larger viewing area which will reduce the need to use the scroll bar.  The program will now automatically check for updates and display the latest available update to Web Tracks administrators on the home page. It will provide the link to the most recent update ..... 
1101INFOWhat's New in Web Tracks 2023 (12.0.5)
MINOR UPDATES/BUG FIXES   Allow verbose error output from Admin--Email Settings--Test your Settings   Fixed issue of text notifications being sent on ticket updates even though the settings was turned off.  Technicians who reply to ticket's email are no longer cc'd to the ticket since they are already a technician on the ticket.  Verified insta..... 
1100INFOWhat's New in Web Tracks 2023 (12.0.4)
MINOR UPDATES/BUG FIXES

Increase worker process shutdown to 1200 minutes (20 hours). This allows for a full workday without the IIS worker process shuting down/reclying and will reduce session restarts.

Fixed Issue with SmartReply generating an error when the SmartReply command was the only text in the email reply.
 
1099INFOWhat's New in Web Tracks 2023 (12.0.3)

MAJOR NEW FEATURES

OAuth2 Modern Authentication Support for Office 365 IMAP and POP3

Microsoft Office 365 has disabled Basic Authentication for both IMAP and POP3. Web Tracks 2023 now supports Modern Authentication using OAuth2 tokens for authenticating .....
 
1098INFOWhat's new in Web Tracks 2020 (11.0.3)
BUG FIXES

Editing Tech Group Members from Admin--Lookup Tables--Technician Groups now properly saves members which were added or removed. 
Selected row color on Plastic Blue theme has been updated so the text is more readable when a row is selected. 

UPGRADE NOTES

THIS IS A MINOR UPDATE -- A NEW .....
 
1097INFOWhat's new in Web Tracks 2020 (11.0.2)
BUG FIXES

Report Bug: Modifying and Creating Join and Single table reports now properly saves the report fields which are selected in the report designer. 
Merge Ticket: Merging tickets now limits parent tickets which have a status of 'Pending' and 'Open'. Allowing closed tickets was not a good option as users of the merged ticket would not receive notification.....
 
1096INFOWhat's new in Web Tracks 2020 (11.0.1)
BUG FIXES

Fixed issue with Office 365 Theme 
Fixed reoccurring tickets not being picked up by the Web Tracks windows service 
Fixed Logout/Change Password Link from not appearing 
Fixed report and graph print button not working in Chrome 
Fixed audit reporting Computer offline/invalid DNS entry 
Other minor fixes.

 
1095INFOWhat's New in Web Tracks 2020 (11.0.0)

MAJOR NEW FEATURES

Windows Server 2019 Supported

SQL Server 2019 Supported

Reoccurring Ticket Support

Do you need to do work on a reoccurring basis? If so this new f.....