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Working with File Attachments
Many modules within Web Tracks support file attachments. When you attach a file to a record in Web Tracks the file is stored then stored directly in the database in an associated table.
The following tables support File Attachments in Web Tracks:
| Table |
Suggested Attachment Types |
| Computers |
Electronic Manuals, Procedural Related Documents, Electronic Invoice |
| Peripherals |
Electronic Manuals, Procedural Related Documents, Electronic Invoice |
| Software Assets |
Electronic Manuals, Key Activation Files, Electronic Invoice |
| Service Desk |
Screen Shots, Shared support files, Emails |
| Purchase Orders |
Electronic Quotes and Estimates, Electronic Invoices |
| Knowledge Base |
Screen Shots |
| Documentation |
Shared Electronic Document (that can then be associated with Computers, Peripherals and/or Software Assets) |
Attachments can be added to the database from the appropriate record detail form. Once an attachment is in the database it can be Viewed, Renamed or Deleted.
If an attachment is a supported image file (e.g., .png, .gif., .jpg) Web Tracks will attempt to show a thumbnail image of the preview. For non image types an icon will be displayed (clicking on the attachment will prompt a download through the browser).
Due to potential strain on the database performance there is a setting that allows you to limit the size of attachments stored in the database. The default value limits attachments to 500 KB. This setting can be changed by a Web Tracks Administrator from the Application Settings form. If you plan on adding a lot of attachments to the database you may want to lower this limit so your database keeps performing well. If your database grows beyond 30 MB we recommend using the Web Tracks Enterprise Edition for better performance and reliability.
TIP
You can create 'Shared' documents (one document linked to many items) by creating a documentation record with one or more attachments. These shared documents can then be linked to your computers, peripherals and/or software assets. For more information see Working with Documentation.
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