Help Desk Software & Inventory Software

Web Tracks Email-To-Ticket Converter (Add-On)

Email-To-Ticket Converter allows Web Tracks to monitor an email account and create help desk tickets from emails which are sent to the monitored address.

This feature is available in Web Tracks 8.0 and newer

Key Features:

  • E-mail attachments are automatically converted to attached files within the ticket

  • Replies to Help Desk Emails add comments to existing tickets

  • Standard POP3 or IMAP support works with Microsoft Exchange, Gmail, and other popular E-mail providers

  • Customizable Rules allow you to assign the ticket type and priority based on text matching

  • Tickets are automatically assigned to the appropriate requester based on the senders email address

  • Technician and requesters can receive notifications when new tickets are created or updated

  • SmartReply feature allows technicians to update tickets using customizable commands

  • Email Signature remover and reply separators remove clutter from email - New!


Email To Ticket Converter Flow Chart:

Email To Ticket Converter Flow Chart


Email To Ticket Configuration Screen Shot in Web Tracks:

Email To Ticket Configuration Screen Shot


Requirements:

  • POP3 or IMAP Compatible Mail Server